General Questions

1. How do I inquire about the status of my order?
You can click on "Track Your Recent Order" at top of your page to check on the progress of your order. Please have only your order number ready and follow the simple instructions.

2. What kind of credit card security do you operate?
Our fortified security measures ensure that sensitive information (i.e. Credit Card & Bank Account Numbers) is always protected & always transmitted " Encrypted ". All your personal information is encrypted before it is transmitted over the Internet, which guarantees that your information is inaccessible to any third party. We use highest worldwide industry-standard SSL technology for this data encryption. We are registered with thawte, a U.S.-based Net Authentication Agency, as a thawte Secure Site & also have their Certificate & Seal on our site.

3. How long it takes you to deliver?
All the products are delivered from one location, so we can ship most items within 48 hours from our premises.

4. How do I open an account with eastwestbazaar.com?
After you add the items to your shopping cart, you can create your own account (using a protected username and password) and then you can use the same account for all your future purchases.

5. How can I make payment for my purchases?
You can make payment in 3 different ways:
a) Pay using a credit card. In this case, your order will be processed as soon as we receive the order.
b) Pay using a check. In this case, your order will be processed as soon as we receive the order.
c) Pay using a Money Order. In this case your order will be processed as soon as we receive it. Your Money Order must be made payable to eastwestebazaar.com and sent to this address: eastwestebazaar.com Inc. 2053 Williams Parkway, Unit 31, Brampton, ON. L6S 5T4

6. Can I make a purchase by using my friend's/relative's credit card?
No. Under no circumstances may you make a purchase by using your friend's/relative's credit card. The credit card must be in your name. However, if you send us an email before ordering, we might be of some help to you.

7. If I don't want to order on line, can I also place an order over the phone?
Sure you can. You can call us at 905-654-5566 and place the order over the phone through one of our customer service representatives.

8. What is the difference between Shipping Address & Billing Address?
Shipping address is the address where the customer wants to receive their shipment.
Billing Address is the address where a customer gets his bills from the credit card company.

9. Do you deliver Flowers/Gift Baskets/Cakes to India, Pakistan, Sri Lanka & Bangladesh if we place an order in Canada or USA?
Yes, we do provide this service. However, we need 3 full Working days to deliver it on time. For example, if you want the item to be delivered on 20th of November, then you will need to place the order by the 23rd of November.
INDIA: Agra, Ahmedabad, Amritsar, Ambala, Aurangabad, Bareily, Bathinda, Bhopal, Bhilai, Bombay, Banglore, Baroda, Bahadurgarh, Ballabhgarh, Calcutta, Chandigarh, Chennai, Cochin, Chinchwad, Coimbatore, Delhi, Dehradun, Faridabad, Gawhati, Gaziabad, Gurgaon, Gwalior, Hyderabad, Indore, Jaipur, Jammu, Jalgaon, Jalandhar, Jamnagar, Jodhpur, Kanpur, Kolhapur, Kota, Kapurthala, Ludhiana, Luckow, Madurai, Madras, Modinagar, Moradabad, Mumbai, Mysore, Nagpur, Nasik, Pune, Pondicherry, Rajkot, Raebareli, Saharanpur, Sangli, Surat, Trichy, Udaipur, Varanasi, and Vijayawada. PAKISTAN: Bahawal Pur, DG Khan, Faislabad, Gujranwala, Gujrat, Hyderabad, Islamabad, Karachi, Lahore, Multan, Peshawar, Quetta, Rawal Pindi, Sailkot and Sasgodha. SRI LANKA: Colombo & Jafna. BANGLADESH: Bogra, Chittagong, Comilla, Dhaka, Khulna, Kushtia and Mymensingh

10. Can I order flowers and Gift Baskets to be delivered within USA?
Sure you can. Just tell us where to.

11. What is your return policy?
As a rule, we have a NO RETURN policy. However, if any product received by the customer is defective (Manufacturing Defect, Expired or Damaged) then we can either replace that product or give the credit of that amount to the customer. In case of any dispute, if buyer wants to return the items back, eastwestbazaar.com will not incur the shipping charges over the return of the items. Please refer to our Return Policy for complete details.

12. What does "Free Size" mean in the Fashion section for Women?
On the average, Women's "Free Sizes" are similar to sizes 6 - 12 Labeled in North America.

Questions About Online Payment

1. How does the online payment system work?
The credit card information you enter into the order form will go in realtime & Encrypted for authorization to your bank and credit card company. We receive their authorization in few seconds & your order will be finalized. As we will know right away & at that time we will send you an email that your credit card was accepted & aboveall Thanking You for your order.

2. What are the reasons my credit card might be refused?
Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, mostly:
The credit card number entered is not a valid number (check typo error).
The credit card does not have enough credit balance left to pay for the order.
The credit card company have not received your payment till now.
The billing address entered in the order form does not exactly match the address in your credit card statement (check typo error).
The expiration date of the credit card is not entered correctly (check typo error).

3. How do I correct the information that was incorrectly entered?
Simply go to Your Account and click on Edit User Profile, then make the necessary changes.

4. What happens if I do not correct the information?
In this case, the system will not allow you to finalize the order, and we will not be able to process it, however it may stay in shopping cart for you for 30 days or till you correct it.

5. What type of credit cards do you accept?
We accept Visa, Master card & American Express.

6. Is there any other mode of payment?
We also allow payment by check or a money order. Please make your payments payable to eastwestebazaar.com Inc. and send them to this address: eastwestebazaar.com Inc. 2053-31 Williams Parkway, Brampton, ON. L6S 5T4.

7. What happens if I need help in placing the order?
For any query or help, please contact our custserv@eastwestbazaar.com at 905-654-5566.

8. Will the online payment system work for International Orders as well?
The online payment system will work for international orders. However, we are not ready to ship Internationally Yet. We suggest you contact us by Email for further communications at custserv@eastwestbazaar.com at 905-654-5566.